Jessica Tyler was named President Cargo and Vice President Airport Excellence in June of 2020, leading the teams responsible for delivering operational and customer service excellence for our airports and cargo division. In this role she’ll support the teams that care for and equip our cargo and airport teams so they can continue to provide an exceptional experience for our customers around the world.
Jessica most recently served as Managing Director Strategy and Development for the Cargo division where she led a multi-year digital transformation to modernize and simplify all the organization’s legacy technology. Earlier in her career at American, Jessica led the team that merged the cargo divisions of US Airways and American Airlines, an integration that the industry considers the most successful cargo merger to date.
Prior to her role at American Airlines, Jessica was a Global Practice Leader at Gallup, Inc. where she worked with Fortune 50 executive teams to architect strategies to strengthen the connection between the employee and customer experience.
Jessica is known for empowering large teams to innovate and modernize to provide a better work environment and improved customer experience. Jessica holds a doctoral degree and MBA from Texas Christian University and a degree in mathematics from Vanderbilt University. She’s actively involved in her community, having served on the board of a local non-profit and volunteering with local organizations. She lives with her husband and three sons in Southlake, Texas.BACK TO SPEAKER FACULTY